Terms & Conditions

These terms and conditions govern your use of the ENY Candle House website and the purchase of products from our online store. By placing an order, you agree to be bound by these terms.

All products are handmade and may have slight variations in colour, size, and appearance. These variations are a natural characteristic of handcrafted items and are not considered defects. Product images are for illustration purposes and may differ slightly from the actual product.

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without prior notice. The price at the time of your order is the price you will be charged.

By placing an order, you are making an offer to purchase the products. We reserve the right to refuse or cancel any order. If we cancel your order after payment has been processed, a full refund will be issued.

We accept payment via credit card, debit card, Apple Pay, and PayPal. All payments are processed securely. We do not store your payment information.

Please refer to our Shipping & Delivery page for detailed information about shipping rates, delivery times, and packaging.

Please refer to our Returns & Refunds page for our complete return policy.

Candles are fire hazards. By purchasing our products, you acknowledge that you have read and understood our Candle Care & Safety guidelines. ENY Candle House is not liable for any damage, injury, or loss resulting from improper use of our products.

All content on this website, including images, text, logos, and designs, is the property of ENY Candle House and is protected by Australian intellectual property laws. Unauthorised reproduction is prohibited.

For any questions regarding these terms, please contact us at [email protected].