Policy
Returns & Refunds
Our policy for returns, exchanges, and refunds.
Overview
Return Policy
Due to the handmade and decorative nature of our products, we have a limited return policy. We want you to be completely happy with your purchase. If there's an issue, please contact us within 14 days of receiving your order.
Eligible for Return
- ✓Items damaged during shipping
- ✓Items that are defective or significantly different from the product description
- ✓Incorrect items received
Not Eligible for Return
- —Candles that have been lit or used
- —Custom or personalised orders
- —Items returned after 14 days
- —Items without proof of purchase
How to Request a Return
01
Contact us at [email protected] with your order number and photos of the issue.
02
We'll review your request within 2 business days.
03
If approved, we'll provide return shipping instructions or arrange a replacement.
04
Refunds are processed within 5–7 business days after we receive the returned item.